About Us
Murray Street Medical is an appointment-based clinic; however, we do accept walk-in patients in cases of genuine emergency and when availability allows. Appointments can be made by calling the practice from 8:30 am – 5:30pm Monday to Friday, Saturdays 9am – 1pm or alternatively 24/7 by using our on-line appointment system.
Murray Street Medical is a private billing practice with a consultation Gap of $15 for all standard consultations, fees are payable in full at the time of consultation by cash, eftpos or credit card.
Doctors bulk bill patients entitled to Veteran Gold Card, Health Care and Pension cards or those aged 16 years or under. Private fees apply for all patients for the following type of consultation:
Telephone Communication
During consultation hours, doctors prefer not to receive phone calls for non-urgent matters. For routine matters please leave a message with the receptionists and your doctor will return your call at a later time. If the matter is complex, a consultation may be more appropriate.
Privacy Policy/Management of Health Information
Our practice has policies and systems in place to protect your privacy. Your health information is kept confidential. Please ask our reception staff for more information regarding our privacy policy or if you require access to your own health information (administration fees may apply).
Repeat prescriptions and referrals
We ask that you make an appointment with your doctor to obtain repeat prescriptions or referrals. This enables us to monitor your health and fulfil our ethical and legal responsibilities. In the case of referrals, it allows our doctors to update any medical information for the specialist and to check on the need to see the specialist. Please note that it is not permissible for your doctor to issue back dated referrals, so please ensure you have a referral prior to your specialist appointment.
Medical certificates
Your doctor will need to see you in order to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.
Results
A consultation with the doctor is generally required to receive and discuss pathology/blood test results, and plan any further management. In special circumstances and if agreed to with your doctor, results may be obtained over the phone.
Emails
For general inquiries please email records@murraystreetmedical.com.au
Please note this email address is for general inquiries and only, NOT for urgent appointments.
Please note emailed medical information to the practice will be viewed by our practice manager before being passed to the doctors. It is best to phone the practice on 08 8522 2294 if you would like to make an appointment.
Change of Personal Details
Please keep our reception staff informed of any change to your name, address, phone number, health care card, pension or Medicare number.
Interpreter service
The doctors have access to a phone interpreter service. Please advise reception when booking your appointment if this service is required.
Recalls
Unless you request otherwise, we may place you on a recall system for preventive health checks and other health matters. You may be contacted by phone, mail, or SMS.
Confidentiality
Our practice is fully computerised and is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Feedback
Murray Street Medical continuously looks for ways to improve our services to patients. If you have any concerns or suggestions for ways we could improve our facilities or services, please contact our Operations Manager by phone or email records@murraystreetmedical.com.au
Complaints
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your doctor or with practice staff. You can call and request to speak with the practice manager or email the practice. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.
Murray Street Medical is a private billing practice with a consultation Gap of $15 for all standard consultations, fees are payable in full at the time of consultation by cash, eftpos or credit card.
Doctors bulk bill patients entitled to Veteran Gold Card, Health Care and Pension cards or those aged 16 years or under. Private fees apply for all patients for the following type of consultation:
- Workers compensation cases - Work Cover
- Insurance and/or legal matters
- Employment or organisational medical examinations or reports
- Medical or surgical procedures
Telephone Communication
During consultation hours, doctors prefer not to receive phone calls for non-urgent matters. For routine matters please leave a message with the receptionists and your doctor will return your call at a later time. If the matter is complex, a consultation may be more appropriate.
Privacy Policy/Management of Health Information
Our practice has policies and systems in place to protect your privacy. Your health information is kept confidential. Please ask our reception staff for more information regarding our privacy policy or if you require access to your own health information (administration fees may apply).
Repeat prescriptions and referrals
We ask that you make an appointment with your doctor to obtain repeat prescriptions or referrals. This enables us to monitor your health and fulfil our ethical and legal responsibilities. In the case of referrals, it allows our doctors to update any medical information for the specialist and to check on the need to see the specialist. Please note that it is not permissible for your doctor to issue back dated referrals, so please ensure you have a referral prior to your specialist appointment.
Medical certificates
Your doctor will need to see you in order to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.
Results
A consultation with the doctor is generally required to receive and discuss pathology/blood test results, and plan any further management. In special circumstances and if agreed to with your doctor, results may be obtained over the phone.
Emails
For general inquiries please email records@murraystreetmedical.com.au
Please note this email address is for general inquiries and only, NOT for urgent appointments.
Please note emailed medical information to the practice will be viewed by our practice manager before being passed to the doctors. It is best to phone the practice on 08 8522 2294 if you would like to make an appointment.
Change of Personal Details
Please keep our reception staff informed of any change to your name, address, phone number, health care card, pension or Medicare number.
Interpreter service
The doctors have access to a phone interpreter service. Please advise reception when booking your appointment if this service is required.
Recalls
Unless you request otherwise, we may place you on a recall system for preventive health checks and other health matters. You may be contacted by phone, mail, or SMS.
Confidentiality
Our practice is fully computerised and is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Feedback
Murray Street Medical continuously looks for ways to improve our services to patients. If you have any concerns or suggestions for ways we could improve our facilities or services, please contact our Operations Manager by phone or email records@murraystreetmedical.com.au
Complaints
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your doctor or with practice staff. You can call and request to speak with the practice manager or email the practice. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.